FAQ

  • Is isugar.date something for me?
  • Will my privacy be protected?
  • What is Diamonds?
  • Why is my profile picture not visible yet?
  • Why is my profile text not visible yet?
  • Why do I only receive a limited number of matches?
  • Why can't I see all my messages?
  • How do I delete my profile?
  • How do I report a fake profile?
  • How can I turn email from isugar.date on or off?
  • My question is not here

Is isugar.date something for me?
Would you like to expand your social network and are looking for challenges and excitement?
If so, isugar.date is definitely for you. Here you can enjoy contact without obligations with sweet men and women and you can decide together what should be your next step.
Any doubts? The registration is completely free and gives you some free Diamonds so you can try the site. If you decide not to go any further, you can simply delete your profile. You have nothing to lose!

Will my privacy be protected?

All the information you give us is protected. This means that the information cannot be misused by other parties. We will not use your data for commercial use or give the data to a third party. Only isugar.date has access to this data - exclusively for functional use as service.
We make every effort to maintain a strict privacy and security policy.

What is Diamonds?

Diamonds allows you to send messages, 1 Diamond equals 1 message.
You can buy a package of Diamond with your debit card. You can see the Diamond packages on the site

Why is my profile picture not visible yet?

We check all profile pictures manually to make sure of their quality. If your image is rejected, you will receive an email. An image must meet the following criteria.
The image must not appear violent, illegal or discriminatory
The picture must not show people under 18 years of age
The image must not be copyrighted

Why is my profile text not visible yet?

All profile texts are manually checked by us to ensure the accuracy of what is written.
If your profile text is rejected you will receive an email.
A profile text must meet the following criteria:
The text must not contain any contact option such as an e-mail address or a telephone number
The text must not contain a URL
The text must not contain violence, illegalities or discriminatory topics
The text must not describe persons under 18 years of age

Why do I only receive a limited number of matches?

You can search for profiles yourself in addition to receiving matches from people who meet your search criteria. If you have a match with another person, that person will also receive your profile as a match. In that case, the first step has already been taken !!
Every day, our advanced match system searches for new matches. This means that you will receive matches regularly. In order for everything to be well organized for men as well as women, we do not distribute all matches at once but rather in phases. So be sure not to miss anything and check your matches every now and then.

Why can't I see all my messages?

Messages older than six months are archived and no longer visible.

How do I delete my profile?

On the support page you can find the option to delete your profile. Your profile will be deleted immediately. Please note that if you delete your profile, it is permanent: matches and diamonds will be lost.

How do I report a fake profile?

Despite our strict controls, it sometimes happens that a fake profile is active on our website. In that case, please write to support. We will take immediate action. Always be careful with giving sensitive information.

How can I turn email from Is isugar.date on or off?

You can change whether you want to receive notifications about new matches and / or messages in your profile under private settings and notifications. It is possible to change the email settings and completely disable all email or only part.

My question is not here

If you have any other questions or problems, you can also write to support@isugar.date